DELIVERY TERMS

Once your order goes out of our factory the estimated delivery time for Spain is 24/48h if paid by credit card, and 4 to 7 days business days for orders outside of Spain.

For the moment we do not deliver to Canary Islands, Ceuta and Melilla.

If the order is paid by transfer, the delivery time is to start once the transfer is confirmed.

For international delivery the delivery times are illustrative and concern the order’s delivery to the main cities of each country. The delivery times indicated correspond to the minimum number of business days, estimated from the day the order goes out of the MRW Platforms and can be subject to custom formalities for the countries outside of the EU. The possible custom duties are to be paid by the addressee.

For the delivery time you must take into account:

In stock: available in our factory, delivered within 24h, the deliveries are made from Monday to Friday.

15 more days, in the case where the model selected is not in stock, awaiting to be produced. The deliveries are made from Monday to Friday.

The delivery costs for orders made on Robertoley.com are:

Spain: Free.

International:

 

AREA

PAIRS

Spain

UE

Europe non UE

America

Asia and Oceania

Africa

1

Free

15,00 €

25,00 €

40,00 €

40,00 €

40,00 €

2

Free

22,00 €

35,00 €

50,00 €

50,00 €

50,00 €

AREA

COUNTRIES

1 Pair

2 Pairs

UE

15,00 €

22,00 €

Europe non UE

25,00 €

35,00 €

AMERICA

40,00 €

50,00 €

ASIA AND OCEANIA

40,00 €

50,00 €

AFRICA

40,00 €

50,00 €

Notice: FREE SHIPPING ON ORDERS OVER 3 PAIRS.


REFUND AND EXCHANGE

If you are not satisfied after receiving your order you have a7 days period to return it and/or exchange it.

Any return made of footwear, which has been handled by personnel outside our company, can not be considered manufacturing defect, regardless of the reason for such return, and therefore, will not be paid under any circumstances.

For a refund you only have to call us at  +34 967 31 23 53 and return us the product which has to be unused and with its original and intact packaging. Once received and after having checked the condition of the product, the refund to the credit card, if the payment has been made this way, or the return will be made. The delivery costs are at the charge of the client.

December 19th 47/2002 law, reform of the January 15th 7/1996 law of the Ordenación del Comercio Minorista, for the transposition to the Spanish legal system of the 97/07/CE Directive regarding distance contract and for the adaptation to the diverse Community Directives.